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(14.3.1) Release Notes

Owned by ef.confluence
Last updated: Nov 13, 2024
1 min read

Release Summary

This release introduces separate call leg recording and hold time calculation for separate call legs in the cases of consult calls, consult transfer, queue transfer and named-agent transfer.

What's New

EF-CX

New Features

  Description

New Features

  Description

Hold Time Per Leg

Hold times are now shown correctly for each call leg instead of using a single total value for the entire call.

Separate Call Recordings

Call recordings are distinct for each leg (inbound, direct transfer, consult, consult transfer).

Limitations

EF-CX

Summary

Description 

Summary

Description 

Complex Cases Handling

Currently recordings and hold times of separate legs are only supported for simple cases i.e. single instance of consult call and/or consult/direct transfer occur per voice session. Multiple transfers within the same session will lead to incorrect hold times and recordings.

Fixed Issues In This Release

Open Issues

Release Test Highlights for EF-CX

Tested With

  • This VRS release has been tested with ExpertFlow - CX 4.6

  • Calls have been tested using Free SWITCH extensions.

  • MicroSIP Phone has been used to dial DN.

  • Testing has been conducted on inbound, manual outbound, Consult, Consult Transfer, hold/resume, and direct transfer (both on queue and to a named agent) calls.

  • VRS Application is tested on Google Chrome and Firefox only.

Not tested with

  • Consult Conference calls are not Tested.

  • Load Test has not been conducted.

Compatibility Guide

Click here to navigate to the compatibility guide

 

 

 

 

 

 

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