.Voice Recording v13.2
The Expertflow Voice Recording Solution is a replacement of Cisco Mediasense, for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects. For further details, see Release Notes.
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Deployment Guides
Solution Reference
For a complete technical specification of the solution including solution setup prerequisites, solution architecture, deployment models, see Solution Reference Document
Solution Components and Architecture
For details regarding the Terminology, Components & Architecture, see Solution Components and Architecture
User Guide
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User Guide (Voice Recording Solution)
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.User Guide v13.2 (Voice Recording Solution)
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.User Guide v13.3.1 (Voice Recording Solution)
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(14.0) User Guide (Voice Recording Solution)
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(14.2) User Guide (Voice Recording Solution)
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(14.3.1) User Guide for EFCX (Voice Recording Solution)
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(14.3) User Guide for EFCX (Voice Recording Solution)
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(14.6) User Guide (Voice Recording Solution)
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(14.5) User Guide (Voice Recording Solution)
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(14.4) User Guide (Voice Recording Solution)