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.Release Notes v13.3.2

Owned by Former user (Deleted)
Last updated: Sept 07, 2022 by Former user (Deleted)
3 min read

Release Summary

What's New

New Features

Work-around job for retrieving lost calls on VRS

An improvement has been made on the new back-end job to cater for the failing jabber Extension Calls. It is configurable. It was observed that some recordings are not getting to the mixer container and were not displaying on the VRS front end. So, a job is implemented which runs after the configured time to fetch the missing recordings and submit them to the mixer which will, in turn, update the database and show the missing recordings on the front end.

VRS Load Test

A manual load test was carried out for approximately 13 to 15 agents.

Archived Calls - VRS

An archived call record should also be shown on the Recording UI with the status *Archived* even if there's no option to play it back.

Updated UI

A lot of improvements have been made to the VRS UI. These include

  • A record per page selection option has been added, by default 20 records are being displayed on a Single page
  • Page Navigation buttons have been added now
  • UI for Archived calls have now been added. They will be appearing on the front end now, as greyed-out entries. They can be viewed only
  • The search filters and the search bars were overlapping its resolved
  • We Support the UI for more than 768px for gadget and for the standalone browser



Limitations

Summary

Description 

Don't change the KeyCloak user password

For the Cisco UCC integrated setup, VRS creates a KeyCloak user with a static hidden password. The application uses this password internally for assigning role-based permissions. The actual user authentication is happening by the Cisco Finesse.

Do not change the auto-created KeyCloak user's password in KeyCloak for Cisco integrated users. Authentication won't work otherwise.

Do not change the User Id of a finesse user from CUCMIt is not recommended to change the Agent ID form CUCM. It will cause issues in Mapping Agents with the calls
Direct Transfer scenarioIn cases of Direct Transfer call, if the call is not picked up by the transferred agent within the configured time then, in this case, two separate recordings are made instead of one single combined, with two legs
Currently, the solution is handling the single codecThe Voice recording solution is not supporting multiple codexes. It is only handling the G711 codec.
KeyCloakA user cannot log in on VRS Gadget if he has no role assigned in KeyCloak
KeyCloakIf a supervisor role is assigned to a User he will see all recordings
KeyCloakIf an agent role is assigned to the user he will see only his own recordings
Finesse GadgetWe do not support the VRS gadget to be deployed side by side. It may disturb the UI 
Finesse GadgetIf you manually log out a user then it will not auto-login
Finesse GadgetIn case of hold, resume call user will see the multi-legged calls
Finesse GadgetUsers will not see the multi-legged recordings in the case of Direct Transfer, Consult Transfer, and the conference call. He will only see his leg, related to his agent id. It will be shown as a single recording.
UIThe minimum supported UI size is 768 px 


Fixed Issues In this release


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Open Issues

Issues identified in this release

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Consult/Conference Call Open Issues

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Internal Calls Open Issues

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Failover/HA Issues

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Other Issues

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Compatibility Guide