Voice Recording
The Expertflow Voice Recording is a Solution for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer, and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects. For further details, see Release Notes.
Deployment Guides
Upgrade Guides
Release Notes
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Release Notes (Voice Recording Solution)
Limitations
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System Limitations (Voice Recording Solution)
User Guide
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User Guide (Voice Recording Solution)
Business Features
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Business Features (Voice Recording Solution)