System Limitations
- Sikander Hayat
- Former user (Deleted)
- QA Team
Owned by Sikander Hayat
Important Notes/Limitations
Following are the limitations of the solution
Summary | Description |
|---|---|
Hold call recording | The call is recorded while it is on hold |
Recording Permissions | Currently, no recording permissions are implemented. Only administrators can access the recordings, and agents do not have access to them |
Call Transfer | Recordings for Direct Transfer calls are not supported |
Session Expiry | VRS Application session timeout is not configurable |