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Solution Limitations

Owned by Sikander Hayat
Last updated: Jan 23, 2024 by Sikander Hayat
1 min read

  • The solution supports only one codec i.e. G.711. Other codecs may be supported using transcoders.

  • In the case of conference-call, some conference call legs are not grouped under the conference-call. 

  • Internal calls are not recorded if recording is enabled on both agent devices.