Release Notes
Release Name | VRS14.8.0 |
|---|---|
Release Date | May 12, 2026 |
Release Summary | Introduces Finesse Login for single sign-in access between Cisco Finesse and VRS, Export Call Data for downloading filtered records in CSV format, and a Manual Refresh button that updates records without resetting applied filters. |
Upgrade Guide |
New in VRS 14.8.0
This is a minor release on top of VRS14.7. It includes targeted enhancements of user accessibility and integration within the Cisco deployment profile.
Features & Enhancements
Feature | Description |
|---|---|
Agents logged into Cisco Finesse can access VRS without separate authentication. Role-based access ensures agents see only their own recordings; admins retain full access. | |
Users can export filtered call records in CSV format directly from the VRS interface for audit, QA, or offline analysis. The feature enhances data accessibility and streamlines reporting workflows. | |
A dedicated refresh button updates records in-place without reloading the page, preserving all applied filters and settings. This improves usability and ensures uninterrupted monitoring of call records. |
Release Test Highlights
Tested With
This release has been tested with Cisco CUCM version 15.0, along with Cisco UCCX 15.0
The solution has been tested with the MSSQL database.
For Cisco deployment, Cisco IP Communicator (v8.6.1.13) devices are configured as agent phones.
Calls have been tested using CIPC phones and real mobile devices, routing through Cisco Finesse.
The VRS Web Application has been tested on Google Chrome (v147.0.x) .
Not tested with
The solution has not been tested with any other SQL databases.
The release has not been tested with EFCX.
High Availability (HA) deployment is not tested in this version.
Calls have not been tested with Cisco Jabber phones.
Load testing has not been conducted for VRS with either Cisco or EFCX deployments.
Compatibility Guide
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Release Limitations
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