.Solution Prerequisites v13.2

The following are the solution setup prerequisites.

Hardware requirements

A single VM required for NON-HA deployment.

For HA deployment, two VMs are required. Each machine should have the following hardware specifications. The two VMs will be referred by VM1 and VM2 in this guide.

	Minimum requirement
CPU	4 cores on each VM
RAM	4 GB on each VM
Disk	300 GB on VM
NICs	1 NIC per VM

Software requirements

	Minimum requirement
OS	CentOS 7
MSSQLServer	2016
Docker CE	18+
Docker compose	1.21
Git	1.8+

Following are the prerequisites for setting up Voice recording solution under different deployment profiles.

	Voice Recording Solution
Hardware Sizing
For up to 100 concurrent agents	4 vCPU, 8 GB RAM, 500 GB HDD

Software Requirements
Host Operating System - Cent OS 7 Docker Community Edition 18+ Docker Compose 2.1 Git Client 1.8+
System Access Requirements
Administrative privileges (root) on the host machine are required to proceed with installation.

Port Utilisation

Time Synchronisation

Communication between Voice Recording solution, Cisco CUCM, Cisco IP Phones (BIB enabled) carry timestamps. If the system dates and time are not synchronised the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronisation guidelines:

Voice Recording solution, Cisco CUCM, Cisco IP Phones (BIB enabled) should have their Time Zone and time configured properly according to the geographic region and synchronised. To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server. Voice Recording solution and Cisco CUCM should be synchronised to the second. This synchronisation should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.