Required CUCUM configurations to capture voice streams for audio recording. 

Required CUCM Configurations

Following configurations are required in order to configure CUCM with the Voice Recording solution.

• Create Recording Profile and associate with your Recording Destination Address.

• Create your SIP Profile  ( Enable PING Option, helps in troubleshooting)

• Configure your SIP Security Profile

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  • Incoming Transport Field to “TCP + UDP”

  • Outgoing Transport Field to “TCP”

• Enable BIB on all Phones which will be used for recording.

• Link Recording profile with all phones.

• Create your SIP Trunk

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  • Assign your Recording Server IP and Port “5060”

  • Assign SIP Profile you created before.

  • Mark “This trunk is connected to recording enable gateway”

You will start receiving SIP Events in your recording server.

NOTE:
Please Disable Firewall or allow 5060 TCP incoming and outgoing rule along with ALL UDP ports for RTP.

Troubleshooting

Please follow these steps for troubleshooting:

• Verify SIP Trunk Status if it’s down please verify if VRS is UP and listening , Restart VRS and check again.

• Please verify above configuration steps are performed properly.

• Verify Recording Profile is linked with Destination Address ( DN / Route Point )

• Verify SIP Security profile is configured with TCP as outgoing port.

• Verify BIB is enabled on Phones.