.Voice Recording v13.0
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- Former user (Deleted)
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The Expertflow Voice Recording Solution is a SIP based call recording solution for Cisco contact center. Calls are recorded & stored as individual call legs including call hold, call transfer and call conference. However, there are some limitations in recording of conference call legs in some scenarios. See the latest release notes for details. The recordings can be archived, deleted or downloaded. The solution works for up to 100 concurrent agents.