.Solution Prerequisites v13.0

Following are the prerequisites for setting up Voice recording solution under different deployment profiles.

	Voice Recording Solution
Hardware Sizing
For up to 100 concurrent agents	4 vCPU, 8 GB RAM, 500 GB HDD

Software Requirements
Host Operating System - Cent OS 7 Docker Community Edition 18+ Docker Compose 2.1 Git Client 1.8+
System Access Requirements
Administrative privileges (root) on the host machine are required to proceed with installation.

Port Utilisation (DRAFT)

The local security policy and firewall should allow the open communication on the following ports.

Type	Source Host	Port	Destination	Notes
Http/Https	voice-recording-solution	8080/8443	any	The external port(s) for chat server

Time Synchronisation

Communication between Voice Recording solution, Cisco CUCM, Cisco IP Phones (BIB enabled) carry timestamps. If the system dates and time are not synchronised the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronisation guidelines:

Voice Recording solution, Cisco CUCM, Cisco IP Phones (BIB enabled) should have their Time Zone and time configured properly according to the geographic region and synchronised. To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server. Voice Recording solution and Cisco CUCM should be synchronised to the second. This synchronisation should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.