.Solution Prerequisites v13.3
The following are the solution setup prerequisites.
Hardware requirements
A single VM required for NON-HA deployment.
For HA deployment, two VMs are required. Each machine should have the following hardware specifications. The two VMs will be referred by VM1 and VM2 in this guide.
Minimum requirement | |
|---|---|
CPU | 4 cores on each VM |
RAM | 4 GB on each VM |
Disk | 300 GB on VM |
NICs | 1 NIC per VM |
Following are the prerequisites for setting up Voice recording solution under different deployment profiles.
Voice Recording Solution | |
|---|---|
Hardware Sizing | |
For up to 100 concurrent agents | 4 vCPU, 8 GB RAM, 500 GB HDD |
Software Requirements | |
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System Access Requirements | |
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Port Utilisation
Time Synchronisation
Communication between Voice Recording solution, Cisco CUCM, Cisco IP Phones (BIB enabled) carry timestamps. If the system dates and time are not synchronised the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronisation guidelines:
Voice Recording solution, Cisco CUCM, Cisco IP Phones (BIB enabled) should have their Time Zone and time configured properly according to the geographic region and synchronised. To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server. Voice Recording solution and Cisco CUCM should be synchronised to the second. This synchronisation should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.