(14.1) Voice Recording
The Expertflow Voice Recording is a Solution for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer, and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects. For further details, see (14.1) Release Notes.
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Deployment Guides
Solution Reference and Architecture
For details regarding the Terminology, Components & Architecture, see Solution Components and Architecture
User Guide
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(14.0) User Guide (Voice Recording Solution)