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(14.1) Voice Recording
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(14.1) Voice Recording

Owned by Jawad Bokhari
Last updated: Mar 18, 2024 by Navira Zainab

The Expertflow Voice Recording is a Solution for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer, and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects. For further details, see (14.1) Release Notes. 

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For details regarding the Terminology, Components & Architecture, see Solution Components and Architecture

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