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(2.0) Salesforce Developer Guide

CaseDescription Reason Version 
Failover Logout EventFor forced logout we check system status through Api ,if heartbeat successfulthen check agent state, if agent state logout then login. If no heartbeat check system status again, for 3 times.Sometimes in failover we receive logout event even after
login, to avoid agent from logging out, we need to ignore this
event.
2.0.2 onwards
Failover case, main call type set by consult call For failover case in consult call we will not set main call type if we receive first event of consult call.For scenario, where we have 2 calls i.e. inbound and consult then
if we receive consult event first, then it will set main call type to be
Internal for activity of main call i.e inbound call.
2.0.2 onwards
Consult call over queue not differentiable in CCEAppend "c" with ani in call variable for consult case. Not update call variable if already has "c" appended.In CCE, for consult over queue, call type becomes OUT same as outbound. To differentiate it from normal call we will append "c" in call variable. Also we will not update call variable if it has been already set with a value that has "c" appended in order to preserve the consult call variable. 2.0.2 onwards