(2.0) Solution Prerequisites

Time Synchronization

An important consideration is time synchronization between related components. Communication between Generic Connector, client applications, and Cisco Finesse carry timestamps. If the system dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:

Generic Connector, client applications, and Cisco Finesse should have their Time Zone and time configured properly according to the geographic region and synchronized. To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server. Client applications and Generic Connector should be synchronized to the second. This synchronization should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.

Browser Requirement

MICROSOFT® INTERNET EXPLORER®	MICROSOFT® EDGE (NON-CHROMIUM)	MICROSOFT® EDGE CHROMIUM	GOOGLE CHROME™	MOZILLA® FIREFOX®	APPLE® SAFARI®
IE 11 only (EOL December 31, 2020)	Supports latest stable browser version (EOL December 31, 2020)	Supports latest stable browser version	Supports latest stable browser version	Supports latest stable browser version	Supports latest browser stable version

Documentation Reference: https://help.salesforce.com/articleView?id=getstart_browsers_sfx.htm&type=5

Port Utilization

Source	Destimation	Protocol	Port Required
Client Machine	Cisco Finesse	HTTP	7442
Client Machine	Cisco Finesse	HTTPS	7443
Client Machine	Cisco Finesse	HTTPS	8445 / 8443

System Access Requirements

In order to access Salesforce Connector, an admin should be logged in his Salesforce org to install the package and configure the required settings to use the application.