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(2.0) Release Notes
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(2.0) Release Notes

By CTI
Jun 03, 2024


Target release2.0
Target release date

 

Status

RELEASED

Epic

SC-98 - Getting issue details... STATUS

Document status

CLOSED

DevelopersBadar Ali
QAIqra Shahid

Release Summary

This is a major release that includes the consult on a Queue DN and outbound campaign support(Preview, Predictive and Progressive)

What's New

Support for consults on a queue DN

Now the agent can consult on a Queue DN and perform scenarios like consult transfer, direct transfer, and conference.

Support for Outbound campaigns

Outbound campaigns are also supported by Salesforce Embedded CTI connector. The outbound campaigns are 

  • Preview Outbound Campaign
  • Progressive Outbound Campaign
  • Predictive Outbound Campaign

Open Issues

Issue Summary

JIRA Issue

Priority

Workaround

Transfer call via Agent extension from Agent A to Agent B, then Call Id is not same for both Agents this issue exists for Inbound, Outbound, and Campaigns for UCCE.  SC-141 - Getting issue details... STATUS MAJORPlanned for the next release

The connected numbers are not correct if more than two agents are involved in a conference call.

 SC-149 - Getting issue details... STATUS MAJORPlanned for the next release
Agent state changed to Not Ready after performing an outbound call, UCCE.  SC-137 - Getting issue details... STATUS MAJORManually change the state to Ready
When the device is not ON and the agent tries to login then the Error message appears, Generic unable to login. This message can be modified like Device is not accessible, unable to login for UCCE SC-151 - Getting issue details... STATUS MINORplanned for the next release
newRecord field set to Account then no activity is created for no matched Account record SC-244 - Getting issue details... STATUS MAJORplanned for the next release

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Important Notes/Limitations

Compatibility Matrix

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