(2.0) Release Notes
- CTI
- Former user (Deleted)
- Navira Zainab
- Former user (Deleted)
Owned by CTI
| Target release | 2.0 |
|---|---|
| Target release date |
|
| Status | RELEASED |
| Epic | SC-98 - Getting issue details... STATUS |
| Document status | CLOSED |
| Developers | Badar Ali |
| QA | Iqra Shahid |
Release Summary
This is a major release that includes the consult on a Queue DN and outbound campaign support(Preview, Predictive and Progressive)
What's New
Support for consults on a queue DN
Now the agent can consult on a Queue DN and perform scenarios like consult transfer, direct transfer, and conference.
Support for Outbound campaigns
Outbound campaigns are also supported by Salesforce Embedded CTI connector. The outbound campaigns are
- Preview Outbound Campaign
- Progressive Outbound Campaign
- Predictive Outbound Campaign
Open Issues
Issue Summary | JIRA Issue | Priority | Workaround |
|---|---|---|---|
| Transfer call via Agent extension from Agent A to Agent B, then Call Id is not same for both Agents this issue exists for Inbound, Outbound, and Campaigns for UCCE. | SC-141 - Getting issue details... STATUS | MAJOR | Planned for the next release |
The connected numbers are not correct if more than two agents are involved in a conference call. | SC-149 - Getting issue details... STATUS | MAJOR | Planned for the next release |
| Agent state changed to Not Ready after performing an outbound call, UCCE. | SC-137 - Getting issue details... STATUS | MAJOR | Manually change the state to Ready |
| When the device is not ON and the agent tries to login then the Error message appears, Generic unable to login. This message can be modified like Device is not accessible, unable to login for UCCE | SC-151 - Getting issue details... STATUS | MINOR | planned for the next release |
| newRecord field set to Account then no activity is created for no matched Account record | SC-244 - Getting issue details... STATUS | MAJOR | planned for the next release |