(2.0) Release Notes

Target release	2.0
Target release date	07 Sep 2021
Status	RELEASED
Epic	SC-98 - Getting issue details... STATUS
Document status	CLOSED
Developers	Badar Ali
QA	Iqra Shahid

Release Summary

This is a major release that includes the consult on a Queue DN and outbound campaign support(Preview, Predictive and Progressive)

Now the agent can consult on a Queue DN and perform scenarios like consult transfer, direct transfer, and conference.

Outbound campaigns are also supported by Salesforce Embedded CTI connector. The outbound campaigns are

Issue Summary	JIRA Issue	Priority	Workaround
Transfer call via Agent extension from Agent A to Agent B, then Call Id is not same for both Agents this issue exists for Inbound, Outbound, and Campaigns for UCCE.	SC-141 - Getting issue details... STATUS	MAJOR	Planned for the next release
The connected numbers are not correct if more than two agents are involved in a conference call.	SC-149 - Getting issue details... STATUS	MAJOR	Planned for the next release
Agent state changed to Not Ready after performing an outbound call, UCCE.	SC-137 - Getting issue details... STATUS	MAJOR	Manually change the state to Ready
When the device is not ON and the agent tries to login then the Error message appears, Generic unable to login. This message can be modified like Device is not accessible, unable to login for UCCE	SC-151 - Getting issue details... STATUS	MINOR	planned for the next release
newRecord field set to Account then no activity is created for no matched Account record	SC-244 - Getting issue details... STATUS	MAJOR	planned for the next release

key	summary	status

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