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(2.0) Release Notes
(2.0) Release Notes
Target release | 2.0 |
---|---|
Target release date |
|
Status | RELEASED |
Epic | |
Document status | CLOSED |
Developers | Badar Ali |
QA | Iqra Shahid |
Release Summary
This is a major release that includes the consult on a Queue DN and outbound campaign support(Preview, Predictive and Progressive)
What's New
Support for consults on a queue DN
Now the agent can consult on a Queue DN and perform scenarios like consult transfer, direct transfer, and conference.
Support for Outbound campaigns
Outbound campaigns are also supported by Salesforce Embedded CTI connector. The outbound campaigns are
- Preview Outbound Campaign
- Progressive Outbound Campaign
- Predictive Outbound Campaign
Open Issues
Important Notes/Limitations
Compatibility Matrix
, multiple selections available,
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