(2.0) System Limitations

Following are the system limitations/important notes

Summary	Description	Related Feature
Silent Monitoring / Coaching / Team performance	Supervisor Features like Silent Monitoring / Coaching / Team performance is not available in the current release.	Silent Monitoring / Coaching
Cisco Phonebook is not available in the Solution	Cisco Phonebook is not available in the Solution.	Phonebook
Single sign-on is not supported	Single sign-on is not supported	Single sign-on
Outbound call between two agents, can't be consulted.	Outbound call, between two agents (no customer), can't be consulted.	Call Control
Can't consult on a consult call	Can't consult on a consult call (when a consult call is already in progress).	Call Control
Do not login the same agent on different browsers or different machines	Do not login to the same agent on different browsers or different machines.	Login Agents
Logs will print at the end of the call	Logs of the CTI Salesforce connector print at the call end state.	Logs
Delete all logs counter will begin from the same point	Delete the logs then the counter will start from the previous point.	Logs
Wrapup state disappeared for the new call	The agent is in a wrapup state and the new call arrives then the wrapup state disappears.	Wrap-up
Agent must log in on the CTI first	If the agent login on the finesse first then login on Salesforce embedded CTI connector then there is no response on the CTI, Agent must login into the CTI first.	Login
One call at a time supported	Only one call at a time is supported, Multiple calls are not allowed	Call
Conference connected numbers are not correct for a specific scenario	At a time only the customer and two agents connected numbers are correct if we exceed more agents then connected numbers are not correct.	Connected Numbers
One timer for a consult call	One-timer is available for a consult, therefore we pause time when consult call is on hold. There is no separate timer for hold consult call.	Consult call timer
Finesse HA not supported	The Finesse High Availability feature is not supported in the Salesforce Connector	HA
Progressive and predictive campaigns are not tested for UCCX	Progressive and preview campaigns are not tested for UCCX	Campaigns CCX
Reclassify option is not available	Reclassify option is not available for the direct preview campaign CCX	Campaign CCX

Salesforce Connector

(2.0) System Limitations

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