(2.0) System Limitations
- CTI
- Former user (Deleted)
- Navira Zainab
Owned by CTI
Following are the system limitations/important notes
Summary | Description | Related Feature |
|---|---|---|
| Silent Monitoring / Coaching / Team performance | Supervisor Features like Silent Monitoring / Coaching / Team performance is not available in the current release. | Silent Monitoring / Coaching |
Cisco Phonebook is not available in the Solution | Cisco Phonebook is not available in the Solution. | Phonebook |
| Single sign-on is not supported | Single sign-on is not supported | Single sign-on |
| Outbound call between two agents, can't be consulted. | Outbound call, between two agents (no customer), can't be consulted. | Call Control |
| Can't consult on a consult call | Can't consult on a consult call (when a consult call is already in progress). | Call Control |
| Do not login the same agent on different browsers or different machines | Do not login to the same agent on different browsers or different machines. | Login Agents |
| Logs will print at the end of the call | Logs of the CTI Salesforce connector print at the call end state. | Logs |
| Delete all logs counter will begin from the same point | Delete the logs then the counter will start from the previous point. | Logs |
| Wrapup state disappeared for the new call | The agent is in a wrapup state and the new call arrives then the wrapup state disappears. | Wrap-up |
| Agent must log in on the CTI first | If the agent login on the finesse first then login on Salesforce embedded CTI connector then there is no response on the CTI, Agent must login into the CTI first. | Login |
| One call at a time supported | Only one call at a time is supported, Multiple calls are not allowed | Call |
| Conference connected numbers are not correct for a specific scenario | At a time only the customer and two agents connected numbers are correct if we exceed more agents then connected numbers are not correct. | Connected Numbers |
| One timer for a consult call | One-timer is available for a consult, therefore we pause time when consult call is on hold. There is no separate timer for hold consult call. | Consult call timer |
| Finesse HA not supported | The Finesse High Availability feature is not supported in the Salesforce Connector | HA |
| Progressive and predictive campaigns are not tested for UCCX | Progressive and preview campaigns are not tested for UCCX | Campaigns CCX |
| Reclassify option is not available | Reclassify option is not available for the direct preview campaign CCX | Campaign CCX |