(3.1) Salesforce Embedded CTI Connector
- Navira Zainab
Owned by Navira Zainab
Salesforce Embedded CTI Connector acts as a voice bridge that connects Cisco Unified Contact Center Enterprise (UCCE) or Cisco Unified Contact Center Express (UCCX) with Salesforce for CTI call controls and transfer of data.
Information captured on the IVR (Cisco IP-IVR or CVP) is transferred to the CTI connector and passed to the customer profile in Salesforce CRM.
- To know more about the features of the Salesforce CTI Connector, see Business Features.
- To understand how Salesforce can be embedded in Finesse, see (3.1)Â Solution Components and Architecture .
- To know more about compatibility requirements with Finesse, see Compatibility Guide.
For the release updates, see Salesforce CTI Connector 3.1 Release Notes.Â