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System Limitations

Following are the system limitations/important notes

Summary 

Description

Related Feature

Silent Monitoring /  Coaching / Team performance

Supervisor Features like Silent Monitoring /  Coaching / Team performance is not available in the current release.

Silent Monitoring /  Coaching

Cisco Phonebook is not available in the Solution 

Cisco Phonebook is not available in the Solution. 

Phonebook 
Single sign-on is not supported

Single sign-on is not supported

Single sign-on
Outbound call between two agents, can't be consulted.

Outbound call, between two agents (no customer), can't be consulted.

Call Control
Can't consult on a consult call

Can't consult on a consult call (when a consult call is already in progress).

Call Control
Do not login the same agent on different browsers or different machinesDo not login to the same agent on different browsers or different machines.Login Agents
Logs will print at the end of the callLogs of the CTI Salesforce connector print at the call end state.Logs
Delete all logs counter will begin from the same pointDelete the logs then the counter will start from the previous point.Logs
Wrapup state disappeared for the new callThe agent is in a wrapup state and the new call arrives then the wrapup state disappears.Wrap-up
Agent must log in on the CTI firstIf the agent login on the finesse first then login on Salesforce embedded CTI connector then there is no response on the CTI, Agent must login into the CTI first.Login
One call at a time supportedOnly one call at a time is supported, Multiple calls are not allowedCall
Conference connected numbers are not correct for a specific scenarioAt a time only the customer and two agents connected numbers are correct if we exceed more agents then connected numbers are not correct.Connected Numbers
One timer for a consult callOne-timer is available for a consult, therefore we pause time when consult call is on hold. There is no separate timer for hold consult call.Consult call timer
Finesse HA not supportedThe Finesse High Availability feature is not supported in the Salesforce ConnectorHA
Progressive and predictive campaigns are not tested for UCCX  Progressive and preview campaigns are not tested for UCCX  Campaigns CCX
Reclassify option is not available Reclassify option is not available for the direct preview campaign CCXCampaign CCX