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Solution Prerequisites

Owned by CTI
Last updated: Jun 04, 2024Version comment

Time Synchronization

An important consideration is time synchronization between related components. Communication between Generic Connector, client applications, and Cisco Finesse carry timestamps. If the system dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:

Generic Connector, client applications, and Cisco Finesse should have their Time Zone and time configured properly according to the geographic region and synchronized. To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server. Client applications and Generic Connector should be synchronized to the second. This synchronization should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.

Browser Requirement 

MICROSOFT® INTERNET EXPLORER®MICROSOFT® EDGE (NON-CHROMIUM)MICROSOFT® EDGE CHROMIUMGOOGLE CHROME™MOZILLA® FIREFOX®APPLE® SAFARI®
IE 11 only (EOL December 31, 2020)Supports latest stable browser version (EOL December 31, 2020)Supports latest stable browser versionSupports latest stable browser versionSupports latest stable browser versionSupports latest browser stable version

Documentation Reference: https://help.salesforce.com/articleView?id=getstart_browsers_sfx.htm&type=5

Port Utilization

SourceDestinationProtocolPort Required
Client MachineCisco FinesseHTTP7442 
Client MachineCisco FinesseHTTPS7443
Client MachineCisco FinesseHTTPS8445 / 8443
Client MachineEF SSO Server A/BHTTP / HTTPS1125/443
EF SSO Server A/BCisco IDS A / Cisco IDS BHTTP / HTTPS8553

System Access Requirements

In order to access Salesforce Connector, an admin should be logged in to his Salesforce org to install the package and configure the required settings to use the application. 

NOTE

Below Hardware / Software are only required, if the customer is using SSO-enabled finesse and wants to login agents via SSO 

Hardware Requirements for EF SSO Server A/B

These requirements suffice for deployment.

Item

Recommended

Notes

CPU

2 vCPU

Can be co-hosted

Memory

4 GB


Disk Space

30 GB

The minimum disk space requirement is 5 GB. The recommendation is to account for transactional storage and logs.

Software Requirements 

Item

Recommended

Notes

Operating System

  • Linux (Cent OS 7)

supported on these operating systems

Docker Community Edition20.10.17 or abovetested on this version
Docker Compose1.29.2 or abovetested on this version
Git Client 1.8.3.1 or abovetested on this version
Linux Utilities
  • wget
  • curl


Certificates for HTTPS
  • Certificates from a valid signing authority or Domain signed certificate are required for HTTPS protocol support

Domain Signed Certificate for Cisco Finesse

If customers are using the SelfSigned Certificate on Cisco Finesse then, all agents need to accept the finesse certificate exception first on the browser to run our Connector. To avoid this customer needs to run Finesse on the Domain Signed Certificate

Domain Signed Certificate for EF SSO Server A / B

Out of the box, we run our EF SSO Server A/B on the self-signed certificate, which required an agent to accept the exception and add the certificate to the browser. To avoid this customer needs to provide Domain Signed Certificate for EF SSO Server A / B