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.Compatibility Guide

Overview


Expertflow Salesforce Connector integrates Finesse so this guide provides compatibility requirements with respect to Finesse. 

Compatibility Requirements

The compatibility requirements related to Cisco, Browser and Salesforce versions are given below.

We have tested the versions mentioned below.  The Cisco APIs are the same for all the versions. To counter-check, testing can be scheduled before actual deployment.

Cisco Compatibility


UCCE 

UCCX

Compatibility

UCCE 12.0UCCX 12.0.1

COMPATIBLE

UCCE 12.6UCCX 12.5.1

COMPATIBLE

Browsers Compatibility

Browser

Version (tested)

Compatibility

Google Chrome 

113.0.5672.127 (64-bit)

COMPATIBLE

Firefox113.0.1 (64-bit)

COMPATIBLE

The connector will work with all the latest versions of browsers.


Salesforce Compatibility

Salesforce Flavors

Version

Compatibility

Lightning

Developer Edition

COMPATIBLE

Classic

TO BE TESTED

INFO

Expertflow Salesforce Connector High Availability is tested with CCE 12.0, CCE 12.6, UCCX 12.0.1 & UCCX 12.5.1 only.