Microsoft Dynamics CRM Omnichannel Integration
Expertflow provides Voice and Chat CTI connectors for Microsoft CRM. Currently, our connectors are supported with Cisco Contact Center (UCCE, PCCE, UCCX) and Expertflow Cloud Contact Center. Cisco Contact Center Connectors We support two types of CTI Connectors: HC Integration with MS CRM Expertflow Cloud Contact Center Connectors We only support Web Based CTI Connector: Expertflow CUCM MSCRM Connector
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