(1.0) CONSULTHELD
- CTI
- Navira Zainab
Owned by CTI
Dec 07, 2023
1 min read
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Event Parameters
Following are the parameter detailsÂ
Parameter | Value | Is Mandatory | Description |
|---|---|---|---|
CallType | ConsultCall | Mandatory | |
| CallState | Hold | Mandatory | |
| ani | Mandatory | Calling Number | |
| DNIS | Mandatory | ||
| CallId | Mandatory | Dialog ID of the current call | |
| CallAbandoned | False | Mandatory | |
| ManualOutBoundCall | False | Mandatory | The Value is True only if the main call is a manual outbound call. |
activityDialogID | Mandatory | Dialog ID of the main call | |
| WrapUp | Optional | The occurrence based on the value | |
| AgentExtension | Mandatory | ||
| ConsultingAgentExtension | Mandatory | ||
| callVariable1 | Optional | The occurrence based on the value | |
| callVariable2 | Optional | The occurrence based on the value | |
| callVariable3 | Optional | The occurrence based on the value | |
| callVariable4 | Optional | The occurrence based on the value | |
| callVariable5 | Optional | The occurrence based on the value | |
| callVariable6 | Optional | The occurrence based on the value | |
| callVariable7 | Optional | The occurrence based on the value | |
| callVariable8 | Optional | The occurrence based on the value | |
| callVariable9 | Optional | The occurrence based on the value | |
| callVariable10 | Optional | The occurrence based on the value | |
| BACampaign | Optional | Campaign Variables | |
| BAStatus | Optional | Campaign Variables | |
| BAResponse | Optional | Campaign Variables | |
| BAAccountNumber | Optional | Campaign Variables | |
| BADialedListID | Optional | Campaign Variables | |
| BATimeZone | Optional | Campaign Variables | |
| BABuddyName | Optional | Campaign Variables | |
| previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |