(1.0) Microsoft Dynamics CRM Omnichannel Integration

Expertflow provides Voice and Chat CTI connectors for Microsoft CRM. Currently, our connectors are supported with Cisco Contact Center (UCCE, PCCE, UCCX) and Expertflow Cloud Contact Center.  

Cisco Contact Center Connectors 

We support two types of CTI Connectors:

• Microsoft USD CTI Connector
• Microsoft Web CTI Connector

HC Integration with MS CRM 

Expertflow Cloud Contact Center Connectors 

We only support Web Based CTI Connector:

• Microsoft Web Based CTI Connector

Expertflow CUCM MSCRM Connector 

• MS CRM CUCM Connector