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(2.0) Microsoft Dynamics Web-based CTI Connector for EF Cloud Contact Center

A web-based Computer Telephony Integration solution that embeds a CTI Toolbar inside Microsoft Dynamics Sales or Service, using the Channel Integration Framework for cloud MS CRM and hosted Solution for On-Premise CRM. The embedded CTI toolbar allows the Expertflow Cloud contact center agents to manage call controls and agent state controls from within the Microsoft Dynamics web interface 

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