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(2.0) Solution Components and Architecture
(2.0) Solution Components and Architecture
- CTI
- Navira Zainab
Owned by CTI
The solution consists of the following components and configurations.
Name | Description |
|---|---|
CTI FronEnd | The Javascript CTI Frontend, which embeds inside the CRM |
CTI Backend | The Backend communicates between Frontend and Contact Center |
| EF Contact Center | Expertflow Contact Center which manages all the Telephony and Contact Center Operations |
Component for Microsoft CTI Connector
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