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(2.0) Solution Components and Architecture

Owned by CTI
Last updated: Dec 04, 2023

The solution consists of the following components and configurations.

Name

Description

CTI FronEnd 

The Javascript CTI Frontend, which embeds inside the CRM

CTI Backend

The Backend communicates between Frontend and Contact Center
EF Contact CenterExpertflow Contact Center which manages all the Telephony and Contact Center Operations 


Component for Microsoft CTI Connector