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Solution Components and Architecture
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Solution Components and Architecture

Owned by Former user (Deleted)
Last updated: Jan 27, 2022Version comment

The solution consists of the following components and configurations.

Name

Description

EF Connector

The telephony connector working as middleware between Cisco contact center infrastructure via Cisco Finesse and USD Connector

CTI Toolbar

CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent.

USD Configuration

ExpertFlow CTI Configuration containing hosted controls, global configurations, actions, scriptlets, and navigation rules.


Component Diagram




Communication Flow Diagram


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