MS CRM Architecture and Deployment
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The solution consists of the following components and configurations.
Name | Description |
|---|---|
EF Connector | The telephony connector working as middleware between Cisco contact center infrastructure via Cisco Finesse and USD Connector |
CTI Toolbar | CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent. |
USD Configuration | ExpertFlow CTI Configuration containing hosted controls, global configurations, actions, scriptlets, and navigation rules. |
Component Diagram
Communication Flow Diagram
For deployment refer to Installation Guide.