(1.0) Web -Connector Solution Components and Architecture
- CTI
- Navira Zainab
Owned by CTI
Dec 07, 2023
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Name
The solution consists of the following components and configurations.
Name | Description |
|---|---|
EF Connector | The telephony connector working as a middleware between Cisco contact center infrastructure via Cisco Finesse and USD Connector |
CTI Toolbar | CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent. |
Component Diagram
Communication Flow Diagram
