CONSULTHELD

Event Name	CONSULTHELD
Description	This event is invoked only when the consult call is held.

Event Parameters

Following are the parameter details

Parameter	Value	Is Mandatory	Description
CallType	ConsultCall	Mandatory
CallState	Hold	Mandatory
ani		Mandatory	Calling Number
DNIS		Mandatory
CallId		Mandatory	Dialog ID of the current call
CallAbandoned	False	Mandatory
ManualOutBoundCall	False	Mandatory	The Value is True only if the main call is a manual outbound call.
activityDialogID		Mandatory	Dialog ID of the main call
WrapUp		Optional	The occurrence based on the value
AgentExtension		Mandatory
ConsultingAgentExtension		Mandatory
callVariable1		Optional	The occurrence based on the value
callVariable2		Optional	The occurrence based on the value
callVariable3		Optional	The occurrence based on the value
callVariable4		Optional	The occurrence based on the value
callVariable5		Optional	The occurrence based on the value
callVariable6		Optional	The occurrence based on the value
callVariable7		Optional	The occurrence based on the value
callVariable8		Optional	The occurrence based on the value
callVariable9		Optional	The occurrence based on the value
callVariable10		Optional	The occurrence based on the value
BACampaign		Optional	Campaign Variables
BAStatus		Optional	Campaign Variables
BAResponse		Optional	Campaign Variables
BAAccountNumber		Optional	Campaign Variables
BADialedListID		Optional	Campaign Variables
BATimeZone		Optional	Campaign Variables
BABuddyName		Optional	Campaign Variables
previousDialogId		Mandatory	Its value is not empty for the second agent while empty/optional for the ist agent.