(1.0) CDISCONNECTED
Event Parameters
Following are the parameter detailsÂ
Parameter | Value | Is Mandatory | Description |
---|---|---|---|
CallType | Outbound | Mandatory | |
CallState | Disconnected | Mandatory | |
ani | Mandatory | Calling Number | |
DNIS | Mandatory | ||
CallId | Mandatory | Dialog ID of the main call | |
CallAbandoned | False | Mandatory | |
ManualOutBoundCall | False | Mandatory | |
activityDialogID | Mandatory | Dialog ID of the main call | |
Comments | Optional | The occurrence based on the value | |
WrapUp | Optional | The occurrence based on the value | |
CallTypeDropCall | Mandatory | Dialog ID of drop call. | |
dropCallDialogID | Mandatory | Dialog ID of the disconnected call. It should be the same as an activity dialog ID. | |
timeElapsedInSec | Mandatory | Time elapsed in seconds for the main call. | |
callVariable1 | Optional | The occurrence based on the value | |
callVariable2 | Optional | The occurrence based on the value | |
callVariable3 | Optional | The occurrence based on the value | |
callVariable4 | Optional | The occurrence based on the value | |
callVariable5 | Optional | The occurrence based on the value | |
callVariable6 | Optional | The occurrence based on the value | |
callVariable7 | Optional | The occurrence based on the value | |
callVariable8 | Optional | The occurrence based on the value | |
callVariable9 | Optional | The occurrence based on the value | |
callVariable10 | Optional | The occurrence based on the value | |
BACampaign | Mandatory | Campaign Variables based on the value | |
BAStatus | Mandatory | Campaign Variables based on the value | |
BAResponse | Mandatory | Campaign Variables based on the value | |
BAAccountNumber | Mandatory | Campaign Variables based on the value | |
BADialedListID | Mandatory | Campaign Variables based on the value | |
BATimeZone | Mandatory | Campaign Variables based on the value | |
BABuddyName | Mandatory | Campaign Variables based on the value | |
previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |