Document toolboxDocument toolbox

(1.0) DIALING

Owned by CTI
Dec 07, 2023
1 min read
Event Name

DIALING

Description

This event is invoked only when a manual outbound call is dialed by the agent from a unified service desk. 

Event Parameters

Following are the parameter details 

Parameter

Value

Is Mandatory

Description

CallType

OutboundMandatory
CallStateDialingMandatory
ani



MandatoryCalling Number
DNIS
Mandatory
CallId
MandatoryDialog ID of the current call
CallAbandonedFalse

Mandatory


ManualOutBoundCallTrueMandatory

activityDialogID


MandatoryDialog ID of the main call
callVariable1
OptionalThe occurrence based on the value
callVariable2
OptionalThe occurrence based on the value
callVariable3
OptionalThe occurrence based on the value
callVariable4
OptionalThe occurrence based on the value
callVariable5
OptionalThe occurrence based on the value
callVariable6
OptionalThe occurrence based on the value
callVariable7
OptionalThe occurrence based on the value
callVariable8
OptionalThe occurrence based on the value
callVariable9
OptionalThe occurrence based on the value
callVariable10
OptionalThe occurrence based on the value
previousDialogId
MandatoryIts value is not empty for the second agent while empty/optional for the ist agent.