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(1.0) DISCONNECTED
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(1.0) DISCONNECTED

Owned by CTI
Dec 07, 2023
Event Name

DISCONNECTED

Description

This event is invoked only when the Inbound call is in disconnected.

Event Parameters

Following are the parameter details 

Parameter

Value

Is Mandatory

Description

CallType

InboundMandatory
CallStateDisconnectedMandatory
ani



MandatoryCalling Number
DNIS
Mandatory
CallId
MandatoryDialog ID of the main call
CallAbandonedFalse

Mandatory


ManualOutBoundCallFalseMandatory

activityDialogID


MandatoryDialog ID of the main call
Comments
OptionalThe occurrence based on the value
WrapUp
OptionalThe occurrence based on the value
CallTypeDropCall
MandatoryDialog ID of drop call.
dropCallDialogID
MandatoryDialog ID of the disconnected call. It should be the same as an activity dialog ID.
timeElapsedInSec
MandatoryTime elapsed in seconds for the main call.
callVariable1
OptionalThe occurrence based on the value
callVariable2
OptionalThe occurrence based on the value
callVariable3
OptionalThe occurrence based on the value
callVariable4
OptionalThe occurrence based on the value
callVariable5
OptionalThe occurrence based on the value
callVariable6
OptionalThe occurrence based on the value
callVariable7
OptionalThe occurrence based on the value
callVariable8
OptionalThe occurrence based on the value
callVariable9
OptionalThe occurrence based on the value
callVariable10
OptionalThe occurrence based on the value
BACampaign
OptionalCampaign Variables
BAStatus
OptionalCampaign Variables
BAResponse
OptionalCampaign Variables
BAAccountNumber
OptionalCampaign Variables
BADialedListID
OptionalCampaign Variables
BATimeZone
OptionalCampaign Variables
BABuddyName
OptionalCampaign Variables
previousDialogId
MandatoryIts value is not empty for the second agent while empty/optional for the ist agent.

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