.Upgrade Guide. v13.6.1

This guide is valid for the following wallboard release

1. Stop the current release services by executing the following command inside the current-release-deployment-dir/wallboard/docker directory. 

   # docker stop docker_synchronizer_1
   # docker rm docker_synchronizer_1
   
   # docker stop docker_queue-service_1
   # docker rm docker_queue-service_1
   

2. Open docker-compose.yml file in current-release-deployment-dir/wallboard/docker directory and update the following tags:

   # Queue Sevice 
   gitlab.expertflow.com:9242/wallboards-dashboards/wallboard-microservices/queue-backend:13.4.3-queue
   
   # Synchronizer 
   gitlab.expertflow.com:9242/wallboards-dashboards/synchronizer:13.7.2.5
   

3. Open synchronizer-variables.env file in current-release-deployment-dir/wallboard/docker/environment-variables directory and add now you can use any of the environment variables for calculating the SLA formula.

   # Applicable to UCCX only
   #1 = (Calls Answered/ Calls presented)*100 (updated after every 5 min)
   #2 = (Calls Answered met SL/ Calls presented)*100 (updated after every 5 mins)
   #3 = (Calls answered met SL / (totalCalls - Number of calls abandoned met SL)) * 100  (updated after every 5 min))
   #4 = (Calls answered met SL + Calls abandoned met SL)/Calls presented)*100  (updated after every 5 min)
   SLA_FORMULA=1 
   

4. Execute the following commands inside the current-release-deployment-dir/wallboard/ directory.

   ./install.sh

5. Run the following command to ensure that all the components are up and running.

   docker ps