.Upgrade Guide. v13.6.1

This guide is valid for the following wallboard release

1. Stop the current release services by executing the following command inside the current-release-deployment-dir/wallboard/docker directory. 

   # docker stop docker_synchronizer_1 # docker rm docker_synchronizer_1 # docker stop docker_queue-service_1 # docker rm docker_queue-service_1

2. Open docker-compose.yml file in current-release-deployment-dir/wallboard/docker directory and update the following tags:

   # Queue Sevice gitlab.expertflow.com:9242/wallboards-dashboards/wallboard-microservices/queue-backend:13.4.3-queue # Synchronizer gitlab.expertflow.com:9242/wallboards-dashboards/synchronizer:13.7.2.5

3. Open synchronizer-variables.env file in current-release-deployment-dir/wallboard/docker/environment-variables directory and add now you can use any of the environment variables for calculating the SLA formula.

   # Applicable to UCCX only #1 = (Calls Answered/ Calls presented)*100 (updated after every 5 min) #2 = (Calls Answered met SL/ Calls presented)*100 (updated after every 5 mins) #3 = (Calls answered met SL / (totalCalls - Number of calls abandoned met SL)) * 100 (updated after every 5 min)) #4 = (Calls answered met SL + Calls abandoned met SL)/Calls presented)*100 (updated after every 5 min) SLA_FORMULA=1

4. Execute the following commands inside the current-release-deployment-dir/wallboard/ directory.

   ./install.sh

5. Run the following command to ensure that all the components are up and running.

   docker ps