.Troubleshooting Guides v13.6
- Former user (Deleted)
Owned by Former user (Deleted)
Problem
SLA is not matching with the CUIC report <CSQ Priority Summary Report>
Solution
We calculate the SLA using the formula mentioned in Integration Specifications with CCX
Don't compare the two SLA values since CCX might be calculating it differently.Â
Problem
The synchronizer gets stuck.
Solution
- Check logs and see if any CIsco Admin API is sending an invalid response.Â
- If that's the case, restart the CCX instance.