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.Troubleshooting Guides v13.6

Owned by Former user (Deleted)
Last updated: Jul 29, 2021
1 min read

Problem

SLA is not matching with the CUIC report <CSQ Priority Summary Report>

Solution

We calculate the SLA using the formula mentioned in Integration Specifications with CCX

Don't compare the two SLA values since CCX might be calculating it differently. 

Problem

The synchronizer gets stuck.

Solution

  1. Check logs and see if any CIsco Admin API is sending an invalid response. 
  2. If that's the case, restart the CCX instance.