.System Limitations v13.4

Summary	Description
SLA is calculated based on a hardcoded formula for CCX	For CCX, the SLA is calculated as the following: SLA = (Calls Handled/Total Calls) x100 For CCE, the SLA of a skill group is retrieved from the Skill Group tables in the CCE Database. See Integration with Cisco Unified CCE for more details.
SSO enabled UCCX/UCCE	User tries to login SSO enabled agent with SSO disabled settings from the environment variables than for UCCX agent will not login into the wallboard and for UCCE agent is able to login into the wallboard application
Timezone implementation is for the historical data	Timezone implementation applies to historical data only. The gadgets used for historical data are Line and Bar charts.
Use Agent Data Service to view agent stats summary	To view the real-time summary of call center agent states (Ready, Not Ready, Talking), it is suggested to use the Agent Data Service with Pie/Doughnut display type. This is because an agent can have multiple skills and hence, could be a part of multiple queues, viewing agent states summary queue-wise might not depict the true picture of the call center. Use Data table (for individual agent stats) display type to view the individual agent stats team-wise.
Date and Time on the dashboard/wallboard on the final link	Date and Time of the Dashboards&Wallboards are based on the machine/browser settings where it is opened.
In CCE, an agent in the "Talking" state is also reflected in the "Ready" state	In CCE, an agent in the "Talking" state is also reflected in the "Ready" state.
For CCE, a call that gets abandoned after getting routed to an agent by skill group is not available for reporting	A call that gets abandoned by the customer after being routed to an agent is not available for reporting purposes and thus, is not shown in the EF dashboards. However, this may affect the SLA of the skill group.
For CCE, the application currently only displays stats based on skill groups and not on precision queues/ call types	For CCE, the application currently only displays stats based on skill groups and not on precision queues
Only the call center calls are available for reporting on EF dashboards & wallboards	Only the inbound voice calls routed by the call center are reported on the dashboards. This means that any internal, ACD, outbound calls or other non-inbound customer calls are NOT available for reporting on wallboards for now.
The fixed range of the speedometer display type is from -100 to +100	The range of the Speedometer is updated from -100 to +100 (going from left to right, i.e. Red - Green).
Any changes made to the dashboard configurations are not automatically reflected on the dashboard link	Refresh the browser tab to reflect any changes that are made to the dashboard configuration (such as changes to the name, background color, company logo, dashboard gadgets (added, removed, updated))
Any changes made to the dashboard group configurations are reflected only on the browser refresh	Any changes made to the dashboard group configurations (such as Auto-scroll flag, auto-scroll time changes) are reflected only on the browser refresh
Gadgets are not resizeable	Gadgets added in the dashboard are of the fixed sizes.
Templates are not resizeable	Templates are not resizeable. The user has to follow one of the fixed templates while creating a dashboard.
Free Dashboard Design grid not available to create custom dashboard templates	Dashboards can only be created following one of the predefined dashboard templates. Users cannot create customized dashboard templates for now.
Large gadgets in small boxes might disturb the UI	Avoid plotting the gadgets with large visualizations especially the Bar/Line charts and data tables on the dashboard templates having small boxes.
Refresh the dashboard final link manually in case of a network glitch,	In case of a network glitch, manual intervention is required to refresh the dashboard view
Refresh the dashboard link to see updated or removed gadgets from the dashboard	If the user changes or removes and adds another gadget in a dashboard while the final dashboard link is already opened in a separate window, the user would need to refresh the page to see the updated ga