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2020-02-11_11-34-49_.Dashboards and Wallboard lab details v13.1.1

2020-02-11_11-34-49_.Dashboards and Wallboard lab details v13.1.1

Prerequisites

Make sure the following prerequisites are met,

  • Cisco Anyconnect is connected
  • Firefox is installed on your machine
  • Cisco IP Communicator is installed on your machine (only if you want to make calls)

Software Access

The detail on how you can access each one of Hybrid Chat components is given below.

Module

Info 

Notes

Wallboardhttps://branding.dcloud.cisco.com

Administrator

Username: admin

Password: admiN123!

Contact Center: Unchecked

Supervisor

Username: rbarrows

Password: C1sco12345

Contact Center: Checked

Agent

Username: sjeffers

Password: C1sco12345

Contact Center: Checked


Finesse Details (Only if you want to make calls and see the impact on wallboard)

Agent/Supervisor Credentials:

User id

Password

Extension

Type

Notes

sjeffersC1sco123451080AgentThe extension is already up and running on the server machine
jopetersC1sco123451081