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2020-02-11_11-34-49_.Dashboards and Wallboard lab details v13.1.1
2020-02-11_11-34-49_.Dashboards and Wallboard lab details v13.1.1
Prerequisites
Make sure the following prerequisites are met,
- Cisco Anyconnect is connected
- Firefox is installed on your machine
- Cisco IP Communicator is installed on your machine (only if you want to make calls)
Software Access
The detail on how you can access each one of Hybrid Chat components is given below.
Module | Info | Notes |
---|---|---|
Wallboard | https://branding.dcloud.cisco.com | Administrator Username: admin Password: admiN123! Contact Center: Unchecked |
Supervisor Username: rbarrows Password: C1sco12345 Contact Center: Checked | ||
Agent Username: sjeffers Password: C1sco12345 Contact Center: Checked |
Finesse Details (Only if you want to make calls and see the impact on wallboard)
Agent/Supervisor Credentials:
User id | Password | Extension | Type | Notes |
---|---|---|---|---|
sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
jopeters | C1sco12345 | 1081 |