.Business Features v13.3
Gadget-Oriented Dashboards
ExpertFlow Dashboards & Wallboards application allows the contact center administrators, supervisors and agents to customize new dashboards as per the needs of the business. Each user can create its own dashboard or admins create a contact center Wallboard to be displayed on a large screen in a room.
The application comes with predefined gadgets (display types and data stats) to be added on a dashboard container. The user can then customize the gadget to see the attributes important to the business while hiding the rest of the other attributes.
Predefined Layouts/ Dashboard Templates
The application also provides some predefined templates to be used while designing the dashboards. Each time the user has to create a dashboard, it chooses a template from the list of predefined templates to define the dashboard layout. Gadgets are then added to the dashboa