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.Troubleshooting Guides v13.5

Owned by Former user (Deleted)

Apr 14, 2021

1 min read

Problem

SLA is not matching with the CUIC report <CSQ Priority Summary Report>

Solution

We calculate the SLA using the formula mentioned in Integration Specifications with CCX

Don't compare the two SLA values since CCX might be calculating it differently.

Problem

Solution

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