Important Notes/Limitations

Following are the limitations of the solution

Summary	Description
Conference and consult transfer calls	Conference and consult transfer calls are not properly recorded.
Currently, the solution is handling the single codec	The Voice recording solution is not supporting multiple codecs. It is only handling the G711 codec.
KeyCloak	For now, the Keycloak does not sync agents or supervisors from finesse. So, the admin needs to create all users manually on the KeyCloak. The Username and Password of the users should be the same as in the CUCM.

Other Limitations

key	summary	priority	description	resolution

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