Demo Environment

Prerequisites

Make sure the following prerequisites are met,

Cisco Anyconnect is connected
Firefox is installed on your machine
Cisco IP Communicator is installed on your machine (only if you want to make calls)

The detail on how you can access dashboard and wallboard is given below.

Module	Info	Notes
Wallboard Administration	https://branding.dcloud.cisco.com	Administrator Username: admin Password: admiN123! Contact Center: Unchecked
		Supervisor Username: rbarrows Password: C1sco12345 Contact Center: Checked
		Agent Username: sjeffers Password: C1sco12345 Contact Center: Checked
Existing Dashboard	https://branding.dcloud.cisco.com/dashboard/1	An existing dashboard

Finesse URL: https://uccx1.dcloud.cisco.com:8445

User id	Password	Extension	Type	Notes
sjeffers	C1sco12345	1080	Agent	The extension is already up and running on the server machine
jopeters	C1sco12345	1081	Agent	The extension is already up and running on the server machine
rbarrows	C1sco12345	1082	Supervisor	The extension is already up and running on the server machine

Device Number	Device Name	TFTP	Notes
+19725551083 (Ext 1083)	SEP123455432166	198.18.133.3	Register this device with your Cisco IP communicator on your machine to make calls

DN	Notes
6019	Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly.

For details on the demo script and training videos, click here