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Supervisor Tools

One-stop administration interface for supervisors to manage CCX agents, teams, contact service queues (CSQs) and CCX scripts. Add single or multi-tenant contact center shift opening/closing hours, public holidays and exceptional hours of operation on the calendar for the CCX or CCE call centers. Insert dynamic announcements on the CCX/E IVR for sudden/planned events without involving an IT expert.

For the latest release updates, see https://expertflow-docs.atlassian.net/wiki/spaces/STS/pages/3145971.

To deploy

Deployment Guide

To install the solution, see this deployment guide. 

Release Notes

Click here, to access our release notes for this version.

API Guide

Click here for API guide

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