Solution Prerequisites

Hardware Sizing

The following lists the machine specifications for a maximum of 100 concurrent agents.

vCPU	vRAM	vDisk
2 cores (2.60GHz, 2 processors)	8 GB	1x100 GB

To support HA, the same specifications would be doubled for the two machines for a redundant deployment.

To get machine specifications for a larger agent volume and/or with other ExpertFlow products in a coresident deployment, please check here.

Software Requirements

The following software is required to be installed on the server.

We require the customer/partner to install the following software on the server.

OS Compatibility

Use any of the following OS. Both are compatible with the Supervisor Tools.

Item

Version

CentOS Linux

7.7.1908 (Core)

updated to the latest packages (use Yum update)

Red Hat Enterprise Linux

release 8.4 (Ootpa)

Database Requirements

Item	Notes
SQL Server 2019 Express/ Standard/ Enterprise	The customer or partner to install and make it accessible on the local system or LAN. To support High Availability, the partner/customer must set up MS SQL Server in a failover cluster mode.

Docker Engine Requirements

Item	Notes
Docker CE	Docker CE 18+ and docker-compose (in the case of CentOS

Browser Compatibility

Item	Version	Notes
Chrome	120.x
Firefox	Not Tested	The UI of some pages might not render properly in Firefox.

Cisco Unified CC Compatibility

UCCX and UCCE have been tested without Single Sign-On (SSO).

Item	Version

Item	Version
UCCX	12.0, 12.5
UCCE	12.6

Port Utilization

Type	Source Host	Source Port	Destination Host	Destination Port
HTTP	Supervisor Tools web app	any	CCX-A, CCX-B	80
HTTPS	Supervisor Tools web app	any	CCX-A, CCX-B	443
TCP	Supervisor Tools web app	any	MS SQL Server	1433
TCP	Supervisor Tools web app	any	MySQL	3306
HTTP/S	Enterprise web user	any	Supervisor Tools web app	8080

System Access Requirements

Integration with CCX

To synchronize changes with CCX, we need admin user for the Express Configuration APIs to read and write data on CCX.

Machine Access

Administrative privileges (root) on the machine are required to follow the deployment steps.

Database access rights

We require the following database and the privileged SQL user to connect to the EF application with its database. The application will create its tables and other schema objects itself after connection.

Create a wallboard application database with the name EFSupervisorTools.
Create an SQL Server User EFUser with a database role db_owner on the EFSupervisorTools database.

Time Synchronization Requirements

If , the system can produce unpredictable results. Therefore, EF Team Administration application and Cisco UCCX should have their time zone and date/time properly configured, according to the geographic region and must .

To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized. This synchronization should be maintained continuously and validated regularly. For security reasons, we recommend the Network Time Protocol (NTP) V 4.1+.