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(13.5) Supervisor Tools lab details

Prerequisites

Make sure the following prerequisites are met

  • Cisco Anyconnect is connected

  • Firefox is installed on your machine

  • Cisco IP Communicator is installed on your machine 

Software Access

The detail on how you can access Supervisor Tools is given below.

Module

Info 

Notes

Module

Info 

Notes

Supervisor Tools

https://198.18.134.29:8443/umm

Administrator

Username: admin

Password: admiN123!

"Active Directory" option button is checked





Supervisor

Username: rbarrows

Password: C1sco12345

"Contact Center" option button is checked



Finesse Details 

Finesse URL: https://uccx1.dcloud.cisco.com:8445/

Agent/Supervisor Credentials:

User id

Password

Extension

Type

Notes

User id

Password

Extension

Type

Notes

sjeffers

C1sco12345

1080

Agent

The extension is already up and running on the server machine

jopeters

C1sco12345

1081

Agent

The extension is already up and running on the server machine

rbarrows

C1sco12345

1082

Supervisor

The extension is already up and running on the server machine

Caller Device Number: 

Device Number

Device Name

TFTP

Notes

Device Number

Device Name

TFTP

Notes

+19725551083 (Ext 1083)

SEP123455432166

198.18.133.3

Register this device with your Cisco IP communicator on your machine to make calls

DN to make calls on queue:

DN

Notes

DN

Notes

6019

Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly.

Demo Script:

Will be available soon