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(13.4) Supervisor Tools

One-stop administration interface for supervisors to manage CCX agents, teams, contact service queues (CSQs) and CCX scripts. Add single or multi-tenant contact center shift opening/closing hours, public holidays and exceptional hours of operation on the calendar for the CCX or CCE call centers. Insert dynamic announcements on the CCX/E IVR for sudden/planned events without involving an IT expert.

For the latest release updates, see (13.4) Release Notes.

To deploy

Deployment Guide

To install the solution, see this deployment guide. 

Release Notes

Click here, to access our release notes for this version.

API Guide

Click here for API guide

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