(13.4) Release Notes

This release covers compatibility issues with UCCE 12.6, running Supervisor Tools as a Finesse gadget, and some UX issues.

Features	Description

Features	Description
Cisco Compatibility with ST	Supervisor Tool was working fine as a Finesse gadget until 13.3. There were some compatibility issues for running Supervisor Tools inside Cisco Finesse. In this release, Supervisor Tools is available to work as a Finesse gadget. It is tested with UCCX 12.5.

Patch Release 13.4.1

Tested with

This release is tested with the following environments and tools.

Environment

Google Chrome Version 120.0.x
CUCM Version is 12.5.1
SQL Server 2019 Express/ Standard/ Enterprise
UCCX 12.5, 12.0 (SSO)
UCCE 12.6

For details, see the Fixed Issues section below.

Resolved Issues

Unable to sync agents in the UMM. EAP-12061
ST Announcement& calendars tab bars disappear. EAP-12001
Inability to Delete or Update Assigned Script in Application Feature of ST. EAP-12092
Time Zone Issue in Business Calendar. EAP-11843
IDS client default configuration issue. EAP-11862
Inability to Edit or Update Configured Triggers for Applications. EAP-12091
We can assign a group to an agent but there is no option to remove that group(Admin panel). EAP-12121
Digit Limit while entering Caller details in the Supervisor Tool. EAP-12120
Language is not being changed in the Supervisor Tool. EAP-11827
Business Calendar: The second shift is not allowed to be created if the applied date is less than 3 days. EAP-11900
Easy Announcement GMT+0. EAP-11904

Open Issues

Issue Summary	Priority

Issue Summary	Priority
Fails to switch to secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service. Despite the primary server being down, Finesse fails to switch to the secondary server. EAP-12161	CRITICAL
Database not restarting automatically it requires manual docker restart EAP-12076	CRITICAL
Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario EAP-12057	CRITICAL
Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled EAP-12155	CRITICAL
Start and End Date in Business Calendar Displaying One Day Less EAP-12154	MAJOR
Absence of CSV File Upload Progress Indicator for Caller List EAP-12180	MINOR
Issue in Creating Easy Announcements for Daily basis on Calendar EAP-12175	MAJOR
Inconsistent Response In Caller List EAP-12181	MAJOR
Application Becomes Unresponsive When Deleting Large Data EAP-12178	CRITICAL
Scripts variable name should be mandatory to add EAP-12096	MAJOR
Incorrect Handling of Holidays in Different Time Zones EAP-12127	MAJOR
Creating Prompts folder in workspaces should return an error EAP-12117	MAJOR
Prompts are not displayed for supervisors when prompt folder is assigned to Workspace EAP-12106	MAJOR
No indication provided to the user on completion of the CSV File Upload in Caller List EAP-12101	MAJOR
UMM returns error on refreshing EAP-12088	MAJOR
Weekly/Monthly Announcement API Returns No Information EAP-12072	MAJOR
Issue in Creating Easy Announcements for Daily basis on Calendar EAP-12175	MAJOR
Need Limit on Integer Values When Uploading Application EAP-12199	MINOR
System allows to create weekly announcement with the same day selected as both the start and end date EAP-12073	MINOR
Date handling issue in Schedule Creation EAP-12064	MINOR
When ever we update any general announcement, one day is automatically added after saving EAP-11899	MINOR
Missing Translations EAP-11901	MINOR
TTL less than current date and time uploaded in caller list EAP-12200	MINOR
Inability to Upload Numbers with Empty Fields in the CSV file to caller List