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(13.4) Patch Release (13.4.1)
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    (13.4) Patch Release (13.4.1)

    Owned by Shaber Hassan
    Last updated: Mar 07, 2024 by Navira Zainab
    4 min read

    This release covers compatibility issues with UCCE 12.6, bug fixes, and some UX issues.

     

    Description

     

    Description

    Status

    QA-PASSED

    Release Summary

    Resolved some issues in the 13.4.1 release

    Upgrade Guide

    Upgrade Guide 13.4 to 13.4.1

    The following features have been introduced in this release.

    Features

    Description

    Features

    Description

    SMBv2 Protocol Support

    The Prompt Component now supports the SMBv2 protocol, enhancing security and reliability in prompt access. It is compatible with UCCE 12.6.

    High Availability

    Supervisor tool functionality has been thoroughly tested in High Availability (HA) configurations with UCCX 12.0.

    Single Sign-On (SSO)

    Single Sign-On (SSO) functionality has been fixed for finesse users, allowing them to seamlessly log in to the Supervisor tool (UCCX 12.0).

    Resolved Issues:

    • Cache Handling for Supervisor Login. EAP-12125

    • Unexpected API Response. EAP-12182

    • Duplicate Error Displayed when Adding String Variables in Team Administration Applications Feature. EAP-12095

    • Incorrect Terminology: "Automatic Work" instead of "Automatic Wrapup". EAP-12097

    • Agent Search Functionality is not working properly. EAP-12087

    • Incorrect error handling for TTL Time. EAP-12070

    • Finesse Gadget - hide logout option in supervisor tools. EAP-12058

    • Search Functionality is not working properly EAP-12164

    • Missing Scroll Bars for Workspaces, Applications, and Agents EAP-12153

    • Scripts variable name should be mandatory to add EAP-12096

    • Duplicate Scroll Bars in Today, Weekly and Daily View for Announcements EAP-12075

    • Icon Overlapping with Announcement Text EAP-12090

    • Caller List Display Issue EAP-12112

    Open Issues

    Issue Summary

    Priority

    Issue Summary

    Priority

    Fails to switch to a secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service.
    Despite the primary server being down, Finesse fails to switch to the secondary server.
    EAP-12161

    Critical

    The database does not restart automatically, it requires the manual killing of Docker processes and a subsequent restart to restore functionality
    EAP-12076

    Critical

    Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario
    EAP-12057

    CriticaL

    Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled
    EAP-12155

    CriTical

    Start and End Date in Business Calendar Displaying One Day Less
    EAP-12154

    Major

    Absence of CSV File Upload Progress Indicator for Caller List

    EAP-12180

    MINOR

    Issue in Creating Easy Announcements for Daily basis on Calendar
    EAP-12175

    MAjor

    Inconsistent Response In Caller List
    EAP-12181

    Major

    Application Becomes Unresponsive When Deleting Large Data
    EAP-12178

    CRITICAL

    Incorrect Handling of Holidays in Different Time Zones
    EAP-12127