(13.2) Supervisor Tools
- Ammara Ammara Bokhari
- Navira Zainab
- CXDev
Owned by Ammara Ammara Bokhari
One-stop administration interface for supervisors to manage CCX agents, teams, contact service queues (CSQs) and CCX scripts. Add single or multi-tenant contact center shift opening/closing hours, public holidays and exceptional hours of operation on the calendar for the CCX or CCE call centers. Insert dynamic announcements on the CCX/E IVR for sudden/planned events without involving an IT expert.
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Deployment Guide
To install the solution, see this deployment guide.Â
Release Notes
Click here, to access our release notes for this version.