CIM lab details
- Jehanzeb Riaz
- Former user (Deleted)
Owned by Jehanzeb Riaz
Prerequisites
Make sure the following prerequisites are met,
- Cisco Anyconnect is connected
- Firefox is installed on your machine
- Cisco IP Communicator is installed on your machine (only if you want to make calls)
Exception
- Add exception by accessing https://198.18.134.29/?username=sjeffers&finesse=true in the Firefox browser
Software Access
The detail on how you can access CIM is given below.
| Module | Info | Notes |
|---|---|---|
| CIM Admin | https://198.18.134.29 | Username: admin Password: admiN123! |
| CIM Gadget | https://uccx1.dcloud.cisco.com:8445 | Click CIM tab in left pane |
Agent/Supervisor Credentials:
| User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
| sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
| jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
| rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Caller Device Number: (Only if you want to make calls)
| Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
| +19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to make calls |
DN to make calls on queue:
| DN | Notes |
|---|---|
| 6019 | Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly. |
Demo Script:
For details on the demo script and training videos, click here