.ECM lab details v13.1
Prerequisites
Make sure the following prerequisites are met,
Cisco Anyconnect is connected
Firefox is installed on your machine
Cisco IP Communicator is installed on your machine
Software Access
The detail on how you can access ECM is given below.
Module | Info | Notes |
|---|---|---|
UMM | https://branding.dcloud.cisco.com:8443/umm Note: Access this link in the same browser where you will access ECM, so that an exception can be added | Administrator Username: admin Password: admiN123! |
ECM | Administrator Username: admin Password: admiN123! |
Finesse Details
Finesse URL: https://uccx1.dcloud.cisco.com:8445
Agent/Supervisor Credentials:
User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Customer Device Number:
Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
+19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to receive campaign calls |
Number to upload for Agent based outbound call:
Number | Notes |
|---|---|
1083 | Create a CSV/TXT file and add a number "1083" in it for upload |
Demo Script:
For details on the demo script and training videos, click here